Returns
To return a Oporco Apparel product: To request a retirn, simply email us at ola@oporco.au. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. Also indicate if you want a replacement or a refund.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Additional non-returnable items:
- Gift cards
Returns are to be sent to:
Casa Cavaco Pty Ltd – Returns
Shop 31, 25-24 Hay Street
Port Macquarie
New South Wales 2444
Australia
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you do not receive your refund within 5 business days or approval, please contact us at ola@oporco.au.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We will replace items if they are defective or damaged or the wrong size. If you need to exchange it for the same item, send us an email at ola@oporco.au and send your item to:
Casa Cavaco Pty Ltd – Returns
Shop 31, 25-24 Hay Street
Port Macquarie
New South Wales 2444
Australia
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
Casa Cavaco Pty Ltd – Returns
Shop 31, 25-24 Hay Street
Port Macquarie
New South Wales 2444
Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at ola@oproco.au for questions related to refunds and returns.